1. Context
The present Privacy Policy establishes Cabo Verde Handling’s commitment to its Users, in terms of personal data protection, aiming to reinforce and consolidate their relationship of trust and proximity. Through this Privacy Policy, Cabo Verde Handling informs its Users about the treatments it carries out with their data, as well as the rights it recognizes as holders of personal data. Cabo Verde Handling operates in strict compliance with the principles described in this policy, in the General Legal Regime for the Protection of Personal Data to Individuals, approved by Law 133/V/2001 of January 22, in all personal data processing activities in its responsibility. Cabo Verde Handling processes personal data through many operational and technical means that support the activities of its business processes.
a) Objectives
The Privacy Policy, as a communication instrument, has as main objectives:
– Reinforce and consolidate Cabo Verde Handling’s relationship of trust and proximity with its Users;
– Demonstrate transparency in the processing of personal data carried out by Cabo Verde Handling;
– To inform Users of their rights, as holders of personal data, and how they can exercise them;
– To inform Users of their rights, as holders of personal data, and how they can exercise them;
– To inform Customers about the Cabo Verde Handling Managers from whom they can request the exercise of their rights, or clarify how their personal data are processed;
b) Implementation
The Privacy Policy applies exclusively to the processing of personal data carried out by Cabo Verde Handling, in the context of the intended purposes. For the purposes of this Privacy Policy, any and all information relating to an identified or identifiable natural person is considered personal data. Customers who can be identified directly or indirectly, namely through an identification number or through specific characteristics of their physical, physiological, genetic, cultural or social identity, are identifiable.
2. Privacy Policy
a) Our commitment
The protection of your personal data is a priority for Cabo Verde Handling.
We are committed to only processing your personal data that are strictly necessary to provide you with the best services, ensuring transparency in information and best practices application, on domain of security and protection of personal data.
Whenever your personal data is processed by contracted entities, Cabo Verde Handling will require that these entities present the same level of privacy and security guarantee in terms of personal data protection.
We want to deserve your trust and make you feel that your personal data is safe with us, as we will always be committed to protecting your privacy, assuming, with great seriousness and commitment, our responsibilities regarding the protection of your personal data.
Whenever you have any doubts about the processing of your personal data, we will be available to help you, through the form available in the Contact Us menu on our website, or through other means that we make available to you.
b) What personal data do we use and what do we use it for?
Cabo Verde Handling is committed to only processing personal data strictly necessary for each process.
Exemplifying some of these:
I. Satisfaction, Complaints and Assistance Request Forms – We need to use your identification data (name, e-mail and mobile phone number) when filling in the suggestion or complaint form, the user will have to enter their name, email address and telephone number.
c) What are your rights and how can you exercise them?
As a rule, the holder of personal data has the following rights in terms of data protection: duties of access, duties of rectification, right of erasure, right of limitation, right of portability, right of opposition and right not to be subject to automated decisions. In cases where you have given consent for a certain processing of your personal data, you can withdraw it at any time. To exercise any of these rights, you must do so using the form provided by CV Handling, at Contact Us. CV Handling will carefully analyse the requests, assessing their legitimacy and relevance, committing to respond in a timely manner.
d) Cookies
CV Handling uses cookies on its website to improve the performance and browsing experience of our users, increasing, on the one hand, the speed and efficiency of the response and, on the other hand, eliminating the need to repeatedly enter the same information. The placement of cookies not only helps the website to recognize the user’s device the next time they visit the site, but it will also be essential for their functioning. All browsers allow the user to accept, refuse or delete cookies by selecting advanced browser settings.
Necessary session cookies: Necessary cookies are essential for the correct functioning of the website and as such cannot be deactivated. These cookies help to make a website useful by allowing basic functions such as browsing and page access to protect areas of the website. The website may not function properly without these cookies.
Preference cookies: These cookies make it possible to save user preferences in order to optimize navigation on the website, so that the user does not need to reconfigure and customize usage on each visit. Allows you to memorize information such as your preferred language or the region you are in.
Statistical Cookies: Statistical cookies helps website owners understand how visitors interact with websites by collecting and disclosing information anonymously.
Marketing cookies: Marketing cookies are used to target advertisements to visitors and are intended to contribute to a better browsing experience adjusted to the user’s interests. The goal is to disseminate content (including publishers and advertisers) that are relevant to individual preferences.
e) How do we protect your personal data?
We have a variety of information security measures, in line with the best national and international practices, in order to protect your personal data, including technological controls, administrative, technical, physical measures and procedures that guarantee the protection of your personal data, preventing its misuse, unauthorized access and disclosure, its loss, its improper or inadvertent alteration, or its unauthorized destruction. In terms of information security, we assume the same commitment to continuous improvement by which we are guided in our daily activity.
Among others, we highlight the following measures:
i.Restricted access to your personal data;
ii. Storage and transmission of personal data securely;
iii. Protection of information systems through devices that prevent unauthorized access to your personal data;
iv. Implementation of mechanisms that guarantees the safeguarding of the integrity and quality of your personal data;
v. Permanent monitoring of information systems, with the aim of preventing, detecting and preventing the misuse of your personal data;
vi. Redundancy of personal data storage, processing and communication equipment to avoid loss of availability.
Address
Headquarters – Amilcar Cabral International Airport.
PO Box Nº 28, Espargos, Sal Island, Cape Verde.
+238 241 13 20
